Terms And Conditions

Section 1 : Self-serve breakfast, lunch, evening meal deliveries : 

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• Changes cannot be made after 7 days prior to your event

• Refunds after 7 days prior to your event are not possible

• The balance is payable in full prior to delivery

• All orders are subject to availability. In the event that a product is out of stock, we will notify you as soon as possible and offer a suitable alternative

• We aim to deliver all orders within the specified delivery time frame. However, delivery times may vary depending on factors beyond our control

• Our liability for any claim arising out of or in connection with the sale of our products shall be limited to the purchase price of the products

• Please refer to ‘dietary & intolerances’ information in Section 4 below for diners with specific dietary needs

• A full list of ingredients is available on request

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Section 2 : Sale of Alcohol : Age Restriction

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• By placing an order for alcoholic beverages, you confirm that you are at least 18 years old. We reserve the right to refuse the sale of alcohol to anyone we believe to be under the legal drinking age

• Upon delivery, we may require proof of age from the recipient. If the recipient is unable to provide satisfactory proof of age, the delivery will not be completed, and the order may be cancelled

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Section 3 : Private Catering :

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• All orders are subject to availability. A deposit is required to secure bookings – all deposits paid are non-refundable. The balance is payable in full no less than 2 weeks prior to your event

• Bookings made within 2 weeks of your event date are payable in full immediately

• All private catering options are subject to availability, we are unable to guarantee a booking until the deposit has been received

• The standard price assumes a maximum of 2 choices per course including dietary requirements such as vegetarian, vegan & GF. Further choices can be provided and will incur a supplement. All menu choices must be received no later than 10 days prior to your event

• Prices may vary depending on the final menu chosen, supplements for some dishes apply, please refer to your menu

• The service assumes that the venue you have chosen has adequate facilities to cater for your event, including crockery, cutlery & glassware. Please contact your accommodation provider if you are unsure. If necessary, we can provide additional equipment and will agree any additional costs with you first

• The kitchen & dining areas should be in a clean state when your chef team arrives. Should they need to prepare their work area, for instance washing up / clearing crockery etc, then a surcharge may be payable for the extra preparation time spent on-site

• Cancellations or notifications of reduced number of diners must be made in writing. We will offer a 100% refund for events cancelled or for those diners dropping out up to 14 days prior to your event. No refunds are available after this point for any reason  

• Increases in the number of diners must be confirmed within 3 working days of your event. We cannot guarantee availability of your requested menu for additional diners after this period

• If you require a delay of service between courses, for instance to accommodate an activity such as murder mystery, a surcharge will be payable for the extended on-site time required by your chef team

• A surcharge may be applied for unsociable hours, for instance pre-7am breakfast or post 10.30pm departure. We will advise if this is applicable

• In the event of snow or extreme weather at the property we are due to attend, we may have to take the decision that it is too dangerous for our staff to travel (including the consideration of them being able to return home safely at the end of your event). We will firstly offer an alternative service, if possible, if this is not possible and agreed upon by both parties, we will offer a full refund of your money 

• In the event one of our vehicles has a breakdown or accident and cannot attend the property at the requested date and time, we will firstly seek another option of transport to get to your property, although a delay may be inevitable. We will advise you of this on the contact number you provide.  If this is not possible, we reserve the right to cancel the event and refund any monies paid

•  We are committed to maintaining a workplace that is free of harassment for our office based and on-site team. We reserve the right to withdraw our services if harassment is encountered - a refund for those services may not be provided

 

Section 4 : Dietary requirements and intolerances – applicable to self-serve & private catering options

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• Dietary requirements or intolerances must be provided in writing before finalising your order, no less than 7 days prior to your event. If this information is not received, we cannot guarantee the food will be suitable for those with specific allergy or dietary requirements. We cannot guarantee changes made after this time but will do our best to accommodate your needs

• Please be aware that whilst all attempts will be made to exclude an allergen from your meal, cross-contamination and the presence of allergen traces cannot be ruled out. Where you have booked our private chef service at your accommodation, our chefs will ensure that the preparation areas are clean but cannot rule out that the preparation area has been contaminated with traces of allergens from previous usage before their arrival 

• Please advise if an allergy is severe and therefore requires all meals for the whole group to be 'free from' the same allergen (eg to exclude nuts for the whole event) and we will do our best to accommodate you. In such cases, our chefs operate a thorough plan upon arrival including enhanced cleaning and ventilation of both the cooking and dining areas

Section 5 : Activities 

 

• My Peak Event acts as an agent for the activity suppliers, as such terms & conditions may vary depending upon the activities you have booked. Further details will be provided to you at the time of booking – any additional terms & conditions from your activity supplier will need to be adhered to

• Please note that all contracts/liabilities are directly between you and the activity supplier

• A deposit will be required to secure your booking, this will be advised in advance & may vary depending upon which activity you are booking. All deposits are non-refundable

• The balance must be paid no less than 2 weeks prior to your event