Terms And Conditions

We are committed to maintaining a workplace that is free of harassment for our office based and on-site team. We reserve the right to withdraw our services if harassment is encountered - a refund for those services may not be provided.

 

Section 1: Self-serve breakfast, lunch and evening meal deliveries:

• All orders are subject to availability. A deposit is required to secure bookings – please note all deposits paid are non-refundable

• The final balance must be paid in full at least 14 days prior to your event. Payment must be received before your order can be delivered. We reserve the right to withhold services if the balance has not been received

• All cancellations or changes to the number of diners must be submitted in writing. For cancellations or reductions in guest numbers made at least 7 days prior to the event date, a full refund will be issued, excluding any non-refundable deposit. No refunds will be provided for cancellations or changes made less than 7 days before the event, regardless of the reason

• Increases in the number of diners must be confirmed within 3 working days of your event. We cannot guarantee availability of your requested menu for additional diners after this period

• We aim to deliver all orders within the specified delivery time frame. However, delivery times may vary depending on factors beyond our control

• Our liability for any claim arising out of or in connection with the sale of our products shall be limited to the purchase price of the products

• Please refer to ‘dietary & intolerances’ information in Section 4 below for diners with specific dietary needs

• A full list of ingredients is available on request

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Section 2: Sale of Alcohol: Age Restriction

• By placing an order for alcoholic beverages, you confirm that you are at least 18 years old. We reserve the right to refuse the sale of alcohol to anyone we believe to be under the legal drinking age

• Upon delivery, we may require proof of age from the recipient. If the recipient is unable to provide satisfactory proof of age, the delivery will not be completed, and the order may be cancelled.

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Section 3: Private Catering:

• All orders are subject to availability. A deposit is required to secure bookings – all deposits paid are non-refundable

• The final balance must be paid in full at least 14 days prior to your event. Payment must be received before our chef team attends. We reserve the right to withhold services if the balance has not been received

• Bookings made within 2 weeks of your event date are payable in full immediately

• All cancellations or changes to the number of diners must be submitted in writing. For cancellations or reductions in guest numbers made at least 14 days prior to the event date, a full refund will be issued, excluding any non-refundable deposit. No refunds will be provided for cancellations or changes made less than 14 days before the event, regardless of the reason

• Increases in the number of diners must be confirmed within 3 working days of your event. We cannot guarantee availability of your requested menu for additional diners after this period

• All private catering options are subject to availability; we are unable to guarantee a booking until the deposit has been received

• All menu choices must be received no later than 10 days prior to your event

• Additional charges may apply to certain dishes. These supplements are clearly indicated on the menus provided

• For bespoke menus, final pricing may vary based on the specific dishes selected. Any price adjustments will be clearly communicated at the time of booking

• The service assumes that the venue you have chosen has adequate facilities to cater for your event, including crockery, cutlery & glassware. Please contact your accommodation provider if you are unsure. If necessary, we can provide additional equipment and will agree any additional costs with you first

• The kitchen and dining areas must be clean and ready for use upon the arrival of our chef team. If the team is required to undertake additional tasks such as washing up, clearing crockery, or preparing the workspace, a surcharge may apply to cover the extra time spent on-site

• If you require a delay of service between courses, for instance to accommodate an activity such as murder mystery, a surcharge may be payable for the extended on-site time required by your chef team

• A surcharge may be applied for unsociable hours, for instance pre-7am breakfast or post 10.30pm departure. We will advise if this is applicable

• In the event of snow or other extreme weather conditions at the property where we are scheduled to provide services, we reserve the right to cancel if it is deemed unsafe for our staff to travel - this includes ensuring their safe return home after your event. In such circumstances, we will first endeavour to offer an alternative service where feasible. If an alternative cannot be arranged and both parties agree, a full refund will be issued.

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Section 4: Dietary requirements, intolerances and allergies – applicable to all self-serve and private catering options

• All dietary requirements and intolerances must be submitted in writing at least 7 days before the event. If this information is not provided within this timeframe, we cannot guarantee that the food will be suitable for guests with specific allergies or dietary needs. While we will make every effort to accommodate changes made after this deadline, we cannot guarantee they can be fulfilled

• For self-serve deliveries, meals with specific dietary requirements will be clearly labelled and packed separately to ensure proper identification

• While every effort will be made to exclude allergens from your meal, the possibility of cross-contamination and trace amounts of allergens cannot be completely eliminated. For private chef services provided at your accommodation, our chefs will thoroughly clean preparation areas; however, they cannot guarantee that these areas have not been previously exposed to allergens prior to their arrival

• If an allergy is severe and requires that all meals served to the entire group be free from the same allergen (e.g. nuts), please notify us in advance. We will do our utmost to accommodate this request. In these cases, our chefs will implement a thorough protocol upon arrival, including enhanced cleaning and ventilation of both cooking and dining areas

 

Section 5: Activities

• Activity suppliers: My Peak Event works with a range of independent activity suppliers to arrange your chosen activities. Any additional terms relating to your chosen activity will be provided at the time of booking and must be adhered to.

• Supplier responsibility: Activities are provided by independent activity suppliers, and the activity itself is subject to the supplier’s terms and conditions. You agree to follow all instructions given by the supplier during the activity.

• Deposits: A deposit is required to secure your booking. The amount will be confirmed at the time of booking and will vary depending on the activity. Deposits are non-refundable.

• Cancellations and changes: All cancellations or changes to participant numbers must be made in writing. Cancellations or reductions received at least 14 days before the activity date will receive a refund, excluding the non-refundable deposit. No refunds will be given for cancellations or reductions made within 14 days of the activity date, regardless of the reason.

• Payment: The balance must be paid in full at least 14 days before the activity date. We reserve the right to cancel or withhold the activity if payment has not been received by this deadline.

• Adverse weather: If weather conditions make an activity unsafe to proceed, the supplier will assess the situation, and we will contact you as soon as possible. Where possible, we will seek to arrange an alternative activity or date. If no suitable alternative can be arranged, a full refund will be provided. Moderate rain is not normally considered adverse weather.

• Alcohol and safety: Alcohol consumption during activities is not permitted where it may affect safety or participation. All participants must follow the supplier’s safety instructions and use any required safety equipment correctly. The supplier reserves the right to suspend or terminate an activity if they consider a participant’s behaviour or condition to be unsafe. No refund will be given in these circumstances.

• Supplier cancellation due to unforeseen circumstances: If an activity supplier is unable to provide the activity for reasons outside their control, we will notify you as soon as possible and, where possible, offer an alternative date or activity. If no suitable alternative can be arranged, a full refund will be provided.